Customer Reimbursement Information

The following list represents acceptable reimbursements (deductions/payments) for costs originating from the Castleberry product recall. As with all other deductions and customer payments, sufficient backup must accompany each request to confirm the claim is valid and to ensure timely reimbursement to our customers. Also, we have provided additional direction regarding how consumer can gain reimbursement.

CUSTOMER REIMBURSEMENT TYPES (associated with the recall):

1. Returned and Destroyed Product Costs – (definition) Actual amount paid by the customer for recalled products. (List cost minus all promotions and discounts).
   
2. Destruction Costs – (definition) Actual amount paid by the customer to dispose of or destroy the recalled products.
   
3. Freight Costs – (definition) Actual amount paid by the customer to transport the recalled products back to a DC or place of disposal and/or destruction.

SUPPORTING DOCUMENT REQUIREMENTS (needed by the Customer) :

1. Returned Product
   • Recall RMA#
   • Item SKU, Case/Can Quantity, Original Invoice/PO # (if available).
2. Destroyed Product
   • Reference to recall code BB25 on remittance advice.
   • Where applicable – Utilize the Recall Destruction Form containing all applicable information
   • Customer 3rd party certificate indicating registered proof of destruction.
3. Freight
   • Copy of freight bill / invoice with remittance advice.

CONSUMER REIMBURSEMENTS (associated with the recall):

1.  Consumers should seek reimbursement through the Castleberry website at http://www.castleberrys.com/RecallRefund or call consumer hotline (800) 203-4412.
   
2. Customers who refund consumers will be reimbursed at full retail. If at all possible, deductions for consumer refunds need to be kept separate from deductions for returned/destroyed product at the store level.