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Castleberry’s Recalled Product Collection, Storage and Disposal Protocol In-store Procedure:

  •  Where applicable, each store will collect and hold the recalled product in a secure storage area. “Castleberry Recall-Not for Consumption” shall be conspicuously marked on the outside of each shipping unit (please use attached form)
  • The store may either destroy product or arrange for pick-up:
    • If the store is destroying product, the following procedures must be followed:
    • If the store is arranging for pick-up, please refer to the instruction below, under Customer Distribution Center procedure

Customer Distribution Center procedure:

  • Each Distribution Center (DC) will hold the recalled product in a secure storage area. “Castleberry Recall-Not for Consumption” shall be conspicuously marked on the outside of each shipping unit. Please use this form.
  • Each DC will arrange for pick-up by calling our recall coordinator for this project, Carolina Supply Chain Services (CSCS) via phone at (800)821-5293; email at sarah.joyner@inmar.com; or fax at (336)499-8603. CSCS will arrange for immediate collection, by assigning you a Return Authorization Number, and arranging for pickup by one of the following carriers: Old Dominion, CH Robinson or UPS, depending upon the size of the shipment.
  • One of the carriers noted above will contact you for a pickup appointment, using this Return Authorization Number. They will also fax you a Bill of Lading, with required information needed for prompt pickup.
  • The quantity being returned (# of cases and/or cans) is to be entered onto the Bill of Lading; a signature from the person responsible for shipping will be required. The Customer DC location, address and the words “Castleberry Recall” should be identified on the carrier’s Bill of Lading
  • Prior to shipping, each DC must wrap the cartons/trays with pallet shrink wrap or packing tape to prevent any chance of cans becoming loose during transit. Quantities of 4 cartons/trays or less can be wrapped as a single shipping unit.